Cookie Policy
Last updated: November 6, 2025
1. What Are Cookies?
Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our platform.
2. How We Use Cookies
We use cookies for various purposes to improve your experience on CareLoop Family:
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled:
| Cookie Name | Purpose | Duration |
|---|---|---|
| careloop_session | Maintains your login session | Until browser closes |
| XSRF-TOKEN | Security token to prevent attacks | 2 hours |
| remember_token | Remember login preference | 30 days |
Functional Cookies
These cookies remember your preferences and choices:
| Cookie Name | Purpose | Duration |
|---|---|---|
| user_preferences | Stores your display preferences | 1 year |
| language_setting | Remembers language choice | 1 year |
| cookie_consent | Records your cookie preferences | 1 year |
Analytics Cookies
These cookies help us understand how visitors use our website (only with your consent):
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics visitor tracking | 2 years |
| _ga_ID | Google Analytics session tracking | 2 years |
| _gid | Google Analytics user identification | 24 hours |
3. Third-Party Cookies
We may use trusted third-party services that set their own cookies:
- Google Analytics: To understand website usage and improve our services
- Payment Processors: For secure payment processing (Stripe, PayPal)
- Email Services: For transactional emails and communications
4. Cookie Consent
When you first visit our website, we'll ask for your consent to use non-essential cookies. You can choose which types of cookies to accept:
- Essential cookies: Always active (required for the website to function)
- Functional cookies: Optional (improve your experience)
- Analytics cookies: Optional (help us improve our services)
5. Managing Your Cookie Preferences
Through Our Website
You can update your cookie preferences at any time by clicking the "Cookie Settings" link in the footer of our website or by visiting your account settings.
Through Your Browser
You can also control cookies through your browser settings. Here's how to manage cookies in popular browsers:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Cookies and site data
Note: Disabling essential cookies may prevent some features of our website from working properly, including the ability to log in and access your account.
6. Mobile App Data
If you use our mobile application, we may collect similar information through app-specific technologies. You can manage these preferences through your device settings or within the app.
7. Do Not Track
We currently do not respond to "Do Not Track" signals, but we respect your cookie choices made through our consent banner and settings page.
8. Data Retention
Cookie data is retained for the durations specified in the tables above. When cookies expire, they are automatically deleted from your device.
9. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or by email.
10. Your Rights
Under UK data protection law, you have rights regarding cookies and tracking technologies:
- Right to be informed about cookie use
- Right to give or withdraw consent
- Right to access information about cookies
- Right to object to certain types of tracking
11. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
Email: privacy@careloopfamily.co.uk
Privacy Team: dpo@careloopfamily.co.uk
Address: [Your Business Address]
Related Policies: For more information about how we handle your personal data, please see our Privacy Policy and Terms of Service.